END OF SEASON SALE 30% OFF EVERYTHING! USE CODE SUMMER30 AT CHECKOUT

FAQs

POLICY

'READY-TO-SHIP' ORDERS: In stock ready to ship items usually ship the same day when placed before 8PM EST Monday to Friday. Otherwise, orders will be sent on the next business day. Orders are fulfilled in the order they are placed.

'MADE-TO-ORDER' ORDERS: Made to Order sets usually take 3-5 business days processing time and usually ship as soon as they are ready and have been under high quality control check.

Please, keep in mind that orders placed during holiday seasons may take a few days to fulfill, however we try our best to ensure all orders are out as quickly as possible to avoid major delays. Please note that Touché is not responsible for delays caused by shipping carrier.

 LOST PACKAGES

LOST PACKAGES: Touché Press On is not responsible or obligated to replace or refund packages delivered to the address provided at check out. If a package is marked “Delivered,” please, make sure the shipping address provided is correct. If the address provided is correct, contact your local post office to locate your order.

Immediately contact the carrier if your tracking information says delayed. Typically, this means additional information is needed to deliver your package. If they are unable to deliver your package, please contact customertouche@gmail.com ASAP with the issue, order number, and/or correct shipping address.

RETURN AND REFUND


RETURN AND REFUND: Due to the nature of our product, sanitary, health and safety concerns, Touché DOES NOT offer returns, refunds or exchanges on any order, unless is a defective order. Touché takes pride on having extremely high-quality control standards. We make sure to check each set at least 3 times before it ships to help avoid any issue.

However, we understand that mistakes can happen. Please, email customertouche@gmail.com with your order number and a clear photo of the defective order within 48H or receiving your package so we can work on the issue.

Only open a dispute if the following applies to your order:

  • Damaged item. (This does not apply to damage caused by delivery).
  • Wrong order.
  • Missing items from your order.

DEFECTIVE ITEMS

DEFECTIVE ITEM: If you believe you have received damaged or incorrect merchandise, you must open a dispute via email within 48H of the delivery received date and provide a clear photo of the defective item and the packing slip. Please make sure to put on the topic box “DISPUTE ORDER +YOUR ORDER NUMBER.”

If we made a mistake with your order, we would cover all shipping and handling back to us.